Review Time
Run!!!
Onstar is the worst on a categories, especially container service. Every phone call is the same story (someone will call within 3-5 days) they never do. My issue is 2.5 months and counting.
But they love to charge every month and on time for that
By far the worst ever,
You get better quality and service talking to a post
Run!!!Onstar is the worst on a categories, especially container service. Every phone call is the same story (someone will call within 3-5 days) they never do. My issue is 2.5 months and counting. But they love to charge every month and on time for that By far the worst ever,You get better quality and service talking to a post
Wow... Couldn't be a worse experience. I had an accident in a dead zone near my home. I couldn't reach my husband nor even 911. I remembered Onstar. Pressed the red button... it came back saying I needed to use the Blue since I wasn't a member...ok, ok... Calm down I'm telling myself.... I pressed the blue button and had an advisor but it didn't seem all that quick! After multiple questions/answers in the car (frigid temps out), I was told they would give me some instructions. I was listening but of course I was shaken up too. (I was not hurt physically but the reality of it all was now sinking in and making my thinking a bit fuzzy.) One of the instructions was to "Turn on the hazard lights".. I did that ... and THAT DISCONNECTED ONSTAR!!!. Did I get any call back?- nope. Did the police ever show up? Nope, I ended up walking out to the street and luckily found a spot that took my call after a Good Samaritan stopped. Onstar knew my location due to GPS but still never dispatched anyone. I would NEVER buy that service.
so if you get onstar with your car great BUT when it is time for it to end they have a grteat bait and switch emain of we have plans starting at 9.99 a month whan you look at plans not one starts at 9.99 a month pick one out do it right than because we had two wait twos days to pay day then it went form 200.00 a year to 500. ayear as nice as it would have been to keep it we do not do bussness with companys that play these kine of disonise games
After December 31, 2025 my chevy app no longer received data from my vehicle. I could start it and locate it but no data. I finally got someone at Onstar to sync my vehicle to the app. But now I get 6 phone calls a day pertaining to the onstar button pushed in the vehicle. Each time it is not my vehicle but my cell phone, email address and name is attached to it. Right now I have a 2025 Colorado listed on my app, that says I own, where I can start, blow the horn, flash lights. I have been trying since the 6th to get this straightened out asking each time they call about a vehicle I do not own, to please speak to a supervisor. NO LUCK
If I could give a 0 I would. This is the first time I have ever had to use OnStar. It came with a 3-month free subscription. I also had it free on my previous EV but never had a need to use it. I was in a parking lot of a fast food restaurant. Took 4 calls to OnStar during the 1-1/2 hours until tow truck showed up. I was asked twice where I was? I couldn’t believe it. I thought OnStar could tell where I was located? Put on hold for at least 6-10 minutes while they figured out where I was and what was going on with the tow truck?I have a 2026 EV Chevy Equinox so I had all the bells and whistles. So I was in a warm vehicle the whole time. I would never consider extending past the 3-month free subscription.
Service was not 5 star for us.We had a vehicle problem at mountain, Santa Fe and contacted to On Star.They assigned the towing company but haven’t assigned the transportation. They said they don’t assign the towing company and transportation vehicle same time.So we need to stay at mountain after our vehicle towed our vehicle. It was December 25th, Christmas. Temperature was 32 f and our kids stay out side the vehicle also.They were trying to assign the our transportation and we have been waiting over 20 minutes and their answer they can find the transportation vehicle.So we called Uber and pay the extra money for our transportation.We pay monthly fee to On Star, but they do not work as fee we pay.
I had the unfortunate experience of trying to talk to Onstar on Sunday regarding my inability to connect to the wifi in my Traverse. After telling the rep 4 times I received a message saying I can not connect because of security settings, he continued to ask me to connect to the Internet. So Onstar tell me why do you have reps who number 1 cannot command the English language, and #2 do not listen to the customer?
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