I am posting this review to warn others and to seek a fair resolution.I purchased a Rheem heat pump water heater from Ontario Smart Energy in November 2024 after being assured that I would qualify for an $8,000 rebate. Despite following the process as directed, I am now out the full $8,000 and Ontario Smart Energy has been unwilling to assist in resolving either the rebate issue or the equipment failure.In late January, during extreme winter conditions, the unit failed completely, leaving my family without hot water for over two weeks. We have four young children (ages 9, 7, 5, and 3). Ontario Smart Energy refused to provide meaningful support and deferred responsibility once the one-year warranty period passed.The customer service experience was deeply concerning. A representative (who identified herself as “Maria,” though voicemail later suggested otherwise) was dismissive, refused to transfer me to another representative, and ultimately hung up on me. This conduct is unacceptable, especially given the seriousness of the situation.Ontario Smart Energy took my money but has not stood behind the product or their promises. Based on my experience, I strongly caution others to avoid this company and to carefully question rebate claims before purchasing. I am seeking accountability and a reasonable resolution.
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Ontario Smart Energy offers a range of programs to help homeowners make their homes more comfortable, sustainable, and affordable. From financing and rental options for energy-efficient HVAC units to custom home improvement services, our team is dedicated to helping you save on up-front costs, electricity bills, and natural gas expenses. Our programs are designed to significantly reduce carbon emissions for each household in Ontario, making it easier for you to contribute to a healthier planet. If you're ready to discover the benefits of energy-efficient living, contact Ontario Smart Energy today.See more
