Name: ontariosmartenergy.com
Telephone: 18559617763
Rating: 3.7

Dave Queripel Guest

For anyone out this this company is a =€=€£ scam bunch of assholes. They won't give you your rebate.

For anyone out this this company is a =€=€£ scam bunch of assholes.
They won't give you your rebate.
I'm in the process of airing them.
They haven't been to court twice now.
This company sucks
WORST COMPANY IN ONTARIO.
THEY ARE DICIETFUL.
THEY WILL TRY tO Sell YOU THE MOST EXPENSIVE EQUIPMENT EVEN IF YOU TELL THEM You DON'T NEED IT.DONT WANT IT.
THE Salesmen ARE ∆€=√π¢=§π A holes
This was from April 18 2024. Not what the date says below.
Do not trust this company.

Date of experience: Feb 28, 2026

Dave Queripel Guest

4 days ago

BEWARE THE COMPANY ARE CROOKS

For anyone out this this company is a =€=€£ scam bunch of assholes.They won't give you your rebate.I'm in the process of airing them.They haven't been to court twice now.This company sucks WORST COMPANY IN ONTARIO.THEY ARE DICIETFUL.THEY WILL TRY tO Sell YOU THE MOST EXPENSIVE EQUIPMENT EVEN IF YOU TELL THEM You DON'T NEED IT.DONT WANT IT.THE Salesmen ARE ∆€=√π¢=§π A holesThis was from April 18 2024. Not what the date says below.Do not trust this company.

Date of experience: Feb 27, 2026

justinjoneslive.ca Guest

1 month ago

I am posting this review to warn others…

I am posting this review to warn others and to seek a fair resolution.I purchased a Rheem heat pump water heater from Ontario Smart Energy in November 2024 after being assured that I would qualify for an $8,000 rebate. Despite following the process as directed, I am now out the full $8,000 and Ontario Smart Energy has been unwilling to assist in resolving either the rebate issue or the equipment failure.In late January, during extreme winter conditions, the unit failed completely, leaving my family without hot water for over two weeks. We have four young children (ages 9, 7, 5, and 3). Ontario Smart Energy refused to provide meaningful support and deferred responsibility once the one-year warranty period passed.The customer service experience was deeply concerning. A representative (who identified herself as “Maria,” though voicemail later suggested otherwise) was dismissive, refused to transfer me to another representative, and ultimately hung up on me. This conduct is unacceptable, especially given the seriousness of the situation.Ontario Smart Energy took my money but has not stood behind the product or their promises. Based on my experience, I strongly caution others to avoid this company and to carefully question rebate claims before purchasing. I am seeking accountability and a reasonable resolution.

Date of experience: Jan 23, 2026

Pauline Tremblay Guest

3 months ago

Bad customer service - No integrity stay away from this company

1.We have been having issues with getting $2000.00 dollars back, I have in writing in an email, They are going to return to us as a result of error in processing our Rebate documentation. I have reached out multiple times and they have simply stopped replying.2. We cannot get a response for service, under our yearly maintenance plan that was included in our purchase.I tried to research this company prior to our install and nothing negative came up. Since the installation of our heat pump under the Ontario rebate program 2 years ago, I have seen nothing but complaints. Good reviews on installations but anything after that point you get no response.