Extremely Disappointed – Misleading, Overpriced, and Unethical Sales TacticsI had a deeply frustrating experience with Ontario Smart Energy (OSE), and I feel obligated to share it to warn others.1. Misleading Loan Information:OSE’s sales rep assured me I could apply for the Canada Greener Homes Loan after the HVAC installation was complete. This was false — the program clearly requires pre-approval before any work begins. Despite my concerns, the rep convinced me otherwise and even guided me to submit incorrect information on the loan application, which could have serious consequences.2. False Promises About Rebates:I was promised a rebate of around $4,600. In reality, I only received $2,100. When I raised this, I was told OSE would cover the difference, but now they’ve gone silent. I have written messages confirming these promises, but OSE conveniently chooses to ignore them.3. Unethical Financing Practices:I was pressured into financing through VaultPay at what appeared to be a low interest rate (3.99%), without being clearly informed that the rate could later spike to as much as 10%. This bait-and-switch tactic is unacceptable and feels predatory.4. Overpriced Equipment:The HVAC system and water heater I received were priced far above market rates. Multiple quotes from certified contractors show similar systems and installation should not have cost more than $10,000 — yet I was charged significantly more.5. Lack of Accountability:Since installation, the sales rep has completely stopped responding to my messages and calls. OSE as a company has refused to take any responsibility, despite clear evidence of what was promised.This experience has been stressful and expensive. I strongly advise anyone considering OSE to get second opinions, insist on everything in writing, and be extremely cautious with any financial agreements they present. I am currently exploring legal options due to the extent of the misrepresentation.
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Ontario Smart Energy offers a range of programs to help homeowners make their homes more comfortable, sustainable, and affordable. From financing and rental options for energy-efficient HVAC units to custom home improvement services, our team is dedicated to helping you save on up-front costs, electricity bills, and natural gas expenses. Our programs are designed to significantly reduce carbon emissions for each household in Ontario, making it easier for you to contribute to a healthier planet. If you're ready to discover the benefits of energy-efficient living, contact Ontario Smart Energy today.See more
