Terrible Experience – Dishonest and UnresponsiveI returned my AC unit to Ontario Smart Energy back in February and was told I’d receive a full refund in 2–4 weeks. It’s now been over 11 weeks, and only after I followed up did they admit there was an accounting error. Instead of taking accountability, they informed me—without warning—that due to a "policy change," I would now receive my refund in monthly installments over 7 months. Absolutely unacceptable.I’ve had to constantly chase them for every rebate, including the OSE bill credit and equipment return rebate. They refuse to speak on the phone, ignore emails where I express frustration, and show zero concern for their own mistake. Now I have to wait another 2–4 weeks (again) just to see if the first payment even goes through, and hope the rest will follow.This company is disorganized, evasive, and treats customers with disregard. Avoid them at all costs.
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Ontario Smart Energy offers a range of programs to help homeowners make their homes more comfortable, sustainable, and affordable. From financing and rental options for energy-efficient HVAC units to custom home improvement services, our team is dedicated to helping you save on up-front costs, electricity bills, and natural gas expenses. Our programs are designed to significantly reduce carbon emissions for each household in Ontario, making it easier for you to contribute to a healthier planet. If you're ready to discover the benefits of energy-efficient living, contact Ontario Smart Energy today.See more
