My friend is extremely distressed with On the beach. She has waited in line for hours to speak to a rep on the phone to no avail. She has to cancel the holiday for personal reasons. And she is within the time frame to do so. She feels that she spoke to a scammer yesterday, 16th April, when she was asked to download an app called worldremit money transfer. The person asked her highly personal details, including her current employment situation. She had to hang up on him. I'm representing her as she has tried every avenue, has hit a brick wall and is highly anxious now and distrustful of the On the Beach company. If this has happened to anyone else, can you chat with us.
The holiday booking reference is MYB14912359B. This has gone on for weeks, and needs to be sorted now.
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