I’m a microbusiness and was cold-called by On Utility about a three-year energy contract with Yorkshire Gas & Power. I believed I was speaking with a broker I knew (Bionic) and was busy with clients at the time, so my wife signed on my behalf.
The broker focused on the unit price and made it seem the deal would save money, while downplaying the standing charge, which actually makes the contract significantly more expensive than my current supplier. I only realised the contract had been signed when I answered a confirmation call previous attempts to contact me were ignored because I assumed they were cold calls.
This experience has been stressful and confusing. I want to warn other small businesses: read all terms carefully, confirm the broker and supplier, and never feel pressured to sign immediately.
I will be taking this further to ensure this matter is properly addressed.
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