onward.co.uk

4.6
4.6 Based on 534 reviews

Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulato...

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Claire Baron
I'd give them none of possible. When the put a new bathroom in my house of now 29 years my 5 year ol

I'd give them none of possible. When the put a new bathroom in my house of now 29 years my 5 year old sat on the toilet and it came of the wall.
Lucky enough didn't harm her. But when they came out I was told that rhe toilet was never attached to a stud in the wall just plaster. Heard other tenants says the same bait their bathroom suites were I I've.
Now I have a fake wall I had a boiler in. It collapsed and now they won't take blame even though I've told them in the past it needs repairing before it got to this. I have electric wires from that fake plaster wall ate now in a box in the middle of my daughters bedroom. They are beyound a joke. There is now one we're I live here who doesn't have damp problems with their boilers ans Jon's that do not get carried out.
I have now emailed to complaints as they don't tell you about complaints or deal with it. Worse housing I've ever known on my life.

1
Date of experience: Feb 02, 2026

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Business Details

  • Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.See more

  • email customerservices@onward.co.uk
  • call 03005550600
  • language https://www.onward.co.uk

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