Today, Wednesday 25th February, I contacted Onward Homes regarding an issue with my boiler pilot light and the lack of hot water. I had the pleasure of speaking with Jane, and I cannot praise her highly enough.
Jane was extremely helpful, patient and understanding throughout our conversation. She listened carefully to my concerns and dealt with the matter efficiently and professionally. What stood out most was the way she made me feel valued and important as a tenant, rather than just another call to handle.
Jane is a real credit to Onward Homes. Her excellent customer service, kindness and reassurance made a stressful situation much easier to deal with.
Thank you, Jane.
Stephen
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Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.See more
