The Lancaster branch had my bike for eleven days for a major service; although I told them on day one what needed to be done, only on day four did they ring to tell me what they now agreed needed to be done & that there would be a further week's delay while they got the parts & waited for their mechanic to visit the branch again. Then my bike was returned only for the front derailleur to fail almost as soon as I left the house on its first outing after the service. Luckily my nephew, an experienced bike mechanic was up from the South & immediately diagnosed the problem. The control wire had not been properly fixed (and tightened) into the derailleur; on first use the wire had been pulled loose. Overall, given the service (and parts) cost over £300 & the lack of urgency in dealing with the issue I was (to put it mildly) unimpressed: when I rang to ask them to fix the post-service fault, I was told that there was going to be another delay (because it seems their mechanic is only there one or two days a week). This is why I asked my nephew to look at it despite him being on holiday. I for one will not be using On Yer Bike again; I feel I was taken for an idiot, and fleeced.
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On Yer Bike! Lancashires local bike shop.
With over 30 years experience, On Yer Bike is a privately owned family run business. With shops in Burnley, Blackburn and Lancaster.
We have one of the biggest e-bike showrooms in the area. Fully stocked workshops in each store ready to take on any repair.
With lots of clothing accessories and parts to choose from to help what ever riding you are doing.
We also organise local rides to make it easier for customers to get out and explor the local trails at a casual pace.See more
