Having spent £4.5k since 2018, at the Queen Street store in Burnley, I have watched with fading patience the dwindling of the staff's enthusiasm for encouraging customer respect. The Wuhan virus seems to have brought an acceleration of said shortcomings; I do understand that it has been problematical to deal with; however taking a leaf from the book of some excellent local suppliers, who give out free masks and seem keen to encourage custom - like 'Barnes-of-Barrowford' - might be a worthwhile example of how to keep trading in these challenging times. The current 'Bad' rating on here of 67% should be enough to warn - and that's before this review applies further grief.From the exciting time when buying two ebikes from very knowledgable staff was a joy, and worth providing recommendations to family and friends, we now see a top priority set at squirting customers hands with an unknown chemical, what happens if they have a allergic reaction? Apparently a scenario written off as impossible judging by the arrogant carefree assumption that everyone will gleefully comply to a rather rude assumption that there is nowhere else to go - so smile and suck it up.Certain folks who now serve you, freely admit they are not mechanically minded, yet are unable to allow an uninterrupted report of what is required, or what went wrong with their past advice, or to go and get someone who IS "mechanically minded" to assist in the matters at hand.A little more charm, a lot less certainty that you know more than the customer - given the imminent relaxation of 'Pandemic Hysteria' - might be a good start.Or, you can ignore all of this and watch the trade sail away, along with the former goodwill.
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On Yer Bike! Lancashires local bike shop.
With over 30 years experience, On Yer Bike is a privately owned family run business. With shops in Burnley, Blackburn and Lancaster.
We have one of the biggest e-bike showrooms in the area. Fully stocked workshops in each store ready to take on any repair.
With lots of clothing accessories and parts to choose from to help what ever riding you are doing.
We also organise local rides to make it easier for customers to get out and explor the local trails at a casual pace.See more
