onyerbike.com

Can't trust them

Made the mistake of having them service my wife's ebike which we bought from them. I requested a silver service, which includes removal and cleaning the chain, cassette and chainring. I received a call asking me whether I wanted the cassette changing as it was worn on one of the cogs, I declined as it is something I can do. When I picked the bike up, I foolishly paid before checking what had been done. They had changed the chain without asking me, and please bear in mind I had checked the chain wear before I loaded it onto the rack, it was less than 0.1%. When I did query it, they started by dismissing the tool I had used to check it, (a digital chain gauge sold by KMC, using the same technology used by engineers the world over in digital calipers!). They then came out with the line that the manufacturers recommend changing the chain every 300 miles, yes 300 is not a typo. So a good weeks riding will necessitate a new chain! Incidentally, I queried this with Scott, the bike manufacturer, who told me this was down to the chain manufacturer. I then checked with SRAM who told me the chain should be changed at 0.5% wear, 5 times what my wife's chain was showing.There was no way I was getting a refund, or the old chain. Clearly the mechanic prefers to fit new components to cleaning the old ones, and the customer ends up paying for a service they don't get, as well as replacement parts they don't need. Don't trust them!

Date of experience: Sep 08, 2020