I purchased a flexible flight and paid extra for the OOJO Essential package because it stated the ticket could be cancelled for a fee and included VIP support. When I requested a refund, my request was declined without a clear explanation. Why was I charged for the Essential package if its benefits were not honored? Although the package advertised VIP support, the team took 3–4 days to respond and nearly a week to provide an unexpected decision.
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Oojo is an airline ticketing online platform with real-time quotes and price-drop alerts. This unique flight search engine allows you to reduce flight expenses by offering deeply discounted fares from world-class airlines. Along with innovative technology, Oojo stands out with its personalized service and post-sale support – over 1000 travel experts are ready to assist in 15+ languages and are available 24/7.
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