ooma.com

I spent weeks investigating services and chose Ooma. When I had phoned to get all the pertinent info

I spent weeks investigating services and chose Ooma. When I had phoned to get all the pertinent information I was told that I would have the unit with 3 - 5 days. I was told that when the unit arrived it could be activated within minutes and that my current telephone number could be transferred online immediately just as long I had the account number and a pin that I would have to get from my current phone provider. I contacted the current provider, set everything up and I was all ready to go.

2 weeks later, my Ooma arrived. I hooked everything up in minutes and when I went to activate it, the activation on the bottom of the unit was not registering. I called Ooma's customer service and they gave me the proper one. I continued to activate the unit. THERE WAS NOTHING THERE ABOUT FOWARDING MY CURRENT NUMBER, IT MADE ME TAKE A NEW NUMBER AND I WAS TOLD LATER IT COULD BE PORTED.
Again I phoned and was told there was nothing that customer service could do and I that I should email the email address they provided to me.
I emailed them with all the information and was informed via email moments later that someone would get back to me with 5 - 7 business days. HUH!

The next day I got on my Ooma Dashboard to get aquained with things. I saw that there was a category to "Port" your old number. I began to do so and it would not go through unless you paid $40.00. I was not originally told there would be a charge. I had already dished out $90.00 for the Ooma unit so I figured, I mind as well finish the process. Moments later I received an email saying the "Porting" process would take 3 - 4 weeks. HUH!
Now! I am a pretty easy going person, had I been told about all of this I would have planned ahead, But my current service with my phone provider had me cancelling my service actually giving me another 25 days to complete the process. BUT, with the unit being 2 weeks late and now getting the email opposed to a real human being phoning me to expedite things, my rear end was blowing in the wind. I have paid Ooma to port the number and I can pretty much lose my old number due Ooma not being hands on, caring and doing nothing but emailing and advising a bunch of beurocratic nonsense. Nobody would do anything to help me. It is just business as usual, no thinking out of the box, no consequences for the person who gave the innacurate information. I paid, I suffer and no one cares! Their customer service cuts you right off when they tell you there is nothing they can do, they are limited to their customer service capabilities and they drop you like a hot potato. There are no Supervisors that will get on the phone with you and customer service just hangs up if you try to pursue anything.

Date of experience: Feb 27, 2026