Review Time
I spent weeks investigating services and chose Ooma. When I had phoned to get all the pertinent information I was told that I would have the unit with 3 - 5 days. I was told that when the unit arrived it could be activated within minutes and that my current telephone number could be transferred online immediately just as long I had the account number and a pin that I would have to get from my current phone provider. I contacted the current provider, set everything up and I was all ready to go.
2 weeks later, my Ooma arrived. I hooked everything up in minutes and when I went to activate it, the activation on the bottom of the unit was not registering. I called Ooma's customer service and they gave me the proper one. I continued to activate the unit. THERE WAS NOTHING THERE ABOUT FOWARDING MY CURRENT NUMBER, IT MADE ME TAKE A NEW NUMBER AND I WAS TOLD LATER IT COULD BE PORTED.
Again I phoned and was told there was nothing that customer service could do and I that I should email the email address they provided to me.
I emailed them with all the information and was informed via email moments later that someone would get back to me with 5 - 7 business days. HUH!
The next day I got on my Ooma Dashboard to get aquained with things. I saw that there was a category to "Port" your old number. I began to do so and it would not go through unless you paid $40.00. I was not originally told there would be a charge. I had already dished out $90.00 for the Ooma unit so I figured, I mind as well finish the process. Moments later I received an email saying the "Porting" process would take 3 - 4 weeks. HUH!
Now! I am a pretty easy going person, had I been told about all of this I would have planned ahead, But my current service with my phone provider had me cancelling my service actually giving me another 25 days to complete the process. BUT, with the unit being 2 weeks late and now getting the email opposed to a real human being phoning me to expedite things, my rear end was blowing in the wind. I have paid Ooma to port the number and I can pretty much lose my old number due Ooma not being hands on, caring and doing nothing but emailing and advising a bunch of beurocratic nonsense. Nobody would do anything to help me. It is just business as usual, no thinking out of the box, no consequences for the person who gave the innacurate information. I paid, I suffer and no one cares! Their customer service cuts you right off when they tell you there is nothing they can do, they are limited to their customer service capabilities and they drop you like a hot potato. There are no Supervisors that will get on the phone with you and customer service just hangs up if you try to pursue anything.
My phone company was verizon. I switched to ooma about 7 or 8 years ago. The monthly fee was much lower than verizon. With Verizon, I never added features such as second line, caller id display because the extra cost was high. With ooma, those features came automatically. Now I can ell who's calling me and if my wife is on the line, I can still use the second line to make my call. Over the years, I never had any issue with ooma and did not need to call their customer service at all.
Absolutely LOVE OOMA! So affordable and convenient to have a 'home' phone that rings throughout the house. My cellphone is in the bottom of my purse and I never hear it. So I'm old-fashioned and like to have a phone that rings in the house but don't want to spend a ton of money to have one. OOMA is perfect ! We have been using for 15 years and could not be happier. Awesome service.
I’ve had nothing but good to say about Ooma. We’ve had it for years about 10 years and it’s always been great for just a few dollars every month we can keep a landline which is great because I still have little ones at home. They like to call me when they are home with a sitter and we are out, they use it to call Nana. In fact I like having it around rather than the cell. Let distracting than a cell phone.
Ooma is a great way to keep a landline, if you still have the need for one. Hardware is easy to setup. You're able to access your voicemail from anywhere using the mobile phone app. If you need additional features or functionality, you can always sign up for a Premier plan.
I've been using Ooma since 2009. Savings calculator they provide lists my savings at over 7 thousand dollars. Went from paying $40 for home line to just $3. And $3 stayed a $3 despite any "inflations". Best quality home phone.
Ooma makes things very simple to manage. I get all my calls no matter where I am located. I never miss an important conversation from clients, even if I am away from the office! The text feature in the app is a lifesaver.
Overall good phone service. But the constant robocalls are ridiculous. We had to turn the full spam blocker on and unless you have the person programmed into your phone, any call goes right to voicemail. Which is better than having 40 Robo calls a day.
Calls often don't go through, the connection (less frequently) goes down, and the ability to screen robocallers if practically non-existent. The UI of the website is less than intuitive, and the number of steps required to review information (and mark calls as spam) is too time-consuming.
I signed up for service for my restaurant in October, but it has never worked properly. Despite many calls for help, the issues persist, preventing customers from reaching us. While we can make some calls, many numbers are unreachable, leading to lost revenue. The company claims transferring numbers takes time and offers a free month, but a whole month passed without proper service. They show little interest in resolving issues while quickly accepting payments. Although the service is priced at $19 monthly, I've been charged varying amounts each month and faced multiple charges. Canceling has been a struggle, and I'm still stuck.
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Ooma (NYSE: OOMA) delivers phone, messaging, video and advanced communications services that are easy to implement and provide great value.
Founded in 2003, the company offers Ooma Office for small to medium-sized businesses seeking enterprise-grade features designed for their needs; Ooma AirDial for any business looking to replace aging and increasingly expensive copper phone lines; Ooma 2600Hz for businesses that provide their own communications solutions built on an outsourced underlying platform; and Ooma Telo for residential consumers who value a landline experience at a more affordable price point.
Ooma’s award-winning solutions power more than 1.2 million users today.
Learn more at www.ooma.com in the United States or www.ooma.ca in Canada.See more
