I utilized a service to create a story and subsequently canceled my monthly subscription after finishing my project. To finalize my 4-minute video, I was required to pay an additional $56 for extra credits on top of my $14 subscription. I decided I no longer wanted to use their services. After canceling my subscription, my workspace indicated a Free plan with only 4 credits remaining. To my surprise, a month later, I found two additional charges of $14 each on my credit card. Upon contacting their support team, I was informed that my auto-renewal had been canceled. I clarified that I had canceled it myself previously, yet I was still charged for two additional months without receiving any credits (the plan was supposed to provide 4000 credits monthly). I requested a refund, but I never received a response. Eventually, I disputed the charges with my credit card company, and they credited the disputed amount back to me.
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