I will revise my opinion to 3 stars, their communication between English and Spanish departments is not good, and if you send an email to Ayuda us is the Spanish and and you never receive a reply. After placing this review I was contacted a lovely young woman from the English side and she eventually sorted it. The fact that I had to open a current account to have a savings account was never made plain. The T &Cs are in Spanish. I have applied to Openbank.es for a savings account and have never in my 55years + of using computers and online banking (for both business and private ) encountered such an inefficient, waste of time and ridiculous bank. All I want is to open a savings account I have received at least 15 emails asking me to validate which I have done numerous times so after numerous unanswered emails( except for ANOTHER validation email) and useless conversations with helpline I had a conversation with one lady who went to validate my account by a transfer and certificate of account ownership - bearing in mind that I had sent them at least 8 online video validations that I know they could see but always one thing not correct. The lady accepted all my paperwork - small money transfer, copies of both sides of my TIE and certificate of account ownership and said she would pass it to the relevant department for acceptance on Friday? well within the last few days! Bearing in mind I am an ex Santander.es customer of many years, Santander Int account before that Santander uk all cancelled for legitimate reasons as I received great service from the Spanish end) Since then I have received another 2 emails today requesting validation by 21st January!! I just want them to return my money and forget my application as I must have spent days of accumulated time trying to do this. I rang help today and was left waiting for 5 minutes + if you try the Spanish line you just get rude Spanish people telling you to ring back in a few days not giving you the dedicated telephone number
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Openbank es el banco 100% digital del Grupo Santander con más de 2 millones de clientes en España, Alemania, Holanda y Portugal y más de 14.000 millones de euros en depósitos.
La entidad ofrece una amplia gama de productos, desde préstamos e hipotecas hasta una plataforma de inversión totalmente automatizada y digital, que los clientes pueden contratar 24 horas de los siete días de la semana a través de la web o la app.
Una operativa que le ha permitido mantenerse como el banco español más recomendado entre sus clientes gracias a su sencillez, agilidad y seguridad.See more
