I am extremely disappointed with my experience at Openbank. My account was suddenly blocked without any prior notice, explanation, or warning, leaving me unable to access my own funds. To make matters worse, the system would not allow me to reset my password, and no customer service representative was able to help.I attempted to contact the call centre multiple times, but there was no English-speaking support available, which made resolving the issue impossible. For an international digital bank, this level of service is unacceptable.Being denied access to my money and receiving no communication from the bank is a serious failure in customer care and transparency. Due to the poor treatment and lack of support, I have filed a formal complaint with the Bank of Spain (Banco de España).I strongly advise others to think carefully before trusting Openbank with their funds. My experience has been stressful, unprofessional, and deeply disappointing.
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Openbank es el banco 100% digital del Grupo Santander con más de 2 millones de clientes en España, Alemania, Holanda y Portugal y más de 14.000 millones de euros en depósitos.
La entidad ofrece una amplia gama de productos, desde préstamos e hipotecas hasta una plataforma de inversión totalmente automatizada y digital, que los clientes pueden contratar 24 horas de los siete días de la semana a través de la web o la app.
Una operativa que le ha permitido mantenerse como el banco español más recomendado entre sus clientes gracias a su sencillez, agilidad y seguridad.See more
