If I could rate this lower, I absolutely would. I strongly advise against using this online bank. The experience left me feeling as though I was being scammed. I halted my application when it requested my Real ID and a photo of my social security card again, which struck me as suspicious. I couldn't delete my application, despite having already provided my ID and social security information in a previous process. When I reached out to customer service to request the deletion of my incomplete application, the representative was polite but insisted I had to upload those documents and complete the application to create a secure online ID before they could cancel my account. What?! I asked to escalate my complaint, but the representative refused. I warned them that I would share my experience on social media to alert others about this potentially fraudulent bank. I regret not reading the other reviews beforehand. I'm relieved I didn't transfer any funds after seeing the terrible feedback. There are plenty of other online banks worth researching instead of this one. I initially trusted the recommendations from certain financial review platforms, but I will now inform them to review the negative experiences shared on Trust Pilot. I'm genuinely concerned about my personal information being compromised and hope I don't fall victim to identity theft.
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