Logging in is impossible without the app, and if the app fails, you can't even check your balance. Even the support line insists you use the app before getting assistance, although you'll endure a long wait in silence. Accessing your account via a browser isn't an option, and the app fails to reach the login screen. This issue prevents me from accessing my own funds. I requested to close my account. Customer support cannot provide confirmation of what was discussed during the call, nor can they confirm the account closure. There's no way to escalate the issue to someone who can ensure that your account is properly closed. The day after the support call, I received an email stating my account "will remain open" despite my closure request. While most agents are polite, they lack the authority to send any confirmation via email or text. No other financial institution offers such a frustrating experience. Some of their tactics to obscure processes seem downright malicious, and they show no remorse. The high-yield savings account is merely bait to lure you into a subpar service with inadequate support (though the agents themselves are not to blame; they simply lack the necessary tools). Most support agents appear to be outsourced.
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