openfarmpet.com

1.8
1.8 Based on 5 reviews

...

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Jayden S.
HORRIBLE CUSTOMER SERVICE

What is with all the hype?!?!!!! Ingredients are decent but Customer Service, not so much!!They charged my credit card for my order and then canceled the entire order and I had to wait 3-5 business days for them to refund my money for 6 bags of dog food because of a computer glitch (error on their part) which allowed me 20% off each bag. They sent me an email saying there was a two bag limit and would not honor the sale that had already been processed.The size of the kibble is way too small and both my small and large dogs choke on it. CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE!! I would definitely NOT recommend this company!

1
Date of experience: Dec 31, 2024

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