Review Time
I have been trying to get in touch since September 24th and have sent four emails without receiving any response. I am very disappointed by the lack of communication.I received my order on September 12, 2025, and was concerned upon delivery: the box had no ice remaining, and 13 items were completely thawed while the others were still frozen. Although you replaced the 13 thawed items, I am now worried the entire package may have been spoiled.I followed the recommended 10-day gradual switch when introducing the food to my puppy. Unfortunately, she began experiencing loose bowel movements and continued to have them for 12 days. This raises serious concerns about the safety and quality of the product I received.I am leaving a two-star review at this time, primarily because I have made multiple attempts to reach your team since September 24th with no acknowledgment. As a customer, I expect timely communication, especially when the health of my pet
Yes, I agree with another review-Horrible customer service! It’s impossible to speak with anyone and have been trying for a week. The food seems good, I care about my dogs, so I keep trying and they are trying my patience…. They are a poorly run company and I know, since I owned a company for 35 years.
BEWARE, THIS COMPANY FALSE ADVERTISES!!!! Their math of percentages does not add up! Their "referral program" is a LIE!!!! They CHOOSE whether or not they are going to honor the referral!! When they "promise" a follow up with their supervisors, they will so UNPROFESSIONALLY RESPOND TO SOMEONE ELSE ENTIRELY!!!! GOOD LUCK GETTING WHAT THEY ADVERTISE!!!!!!!!!!
What is with all the hype?!?!!!! Ingredients are decent but Customer Service, not so much!!They charged my credit card for my order and then canceled the entire order and I had to wait 3-5 business days for them to refund my money for 6 bags of dog food because of a computer glitch (error on their part) which allowed me 20% off each bag. They sent me an email saying there was a two bag limit and would not honor the sale that had already been processed.The size of the kibble is way too small and both my small and large dogs choke on it. CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE!! I would definitely NOT recommend this company!
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