Extremely disappointing service and lack of accountability We booked ferry tickets through a platform. Just a day before our departure, the outbound trip was cancelled, completely throwing off our travel plans. Despite this being beyond our control, we did not receive any refund for the return trip, as it was managed by a different operator. What made this situation particularly frustrating was the platform’s inadequate support and lack of responsibility. Communication was slow and unhelpful. It took them several days to inform us that a refund was not an option, without timely notice that a date change might have been feasible. When we were finally notified—only two days before the trip—that changing the date was theoretically possible, we promptly requested to postpone. Instead of actively checking availability (considering ferries are often fully booked), they merely stalled the conversation and failed to take action. Their later response cited office hours and timing issues, even though the situation was urgent due to the cancellation of the outbound journey. Ultimately, we were informed they could not assist because the return sailing had already departed—a situation that could have been avoided with timely and proactive support. We feel systematically treated unfairly and abandoned with the financial loss. Repeated apologies without solutions do not constitute customer service. Based on our experience, I cannot recommend this platform and would strongly suggest booking directly with ferry operators instead.
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