Openfix will find ANY excuse not to pay out.
I've been paying my monthly premiums to Openfix for three years without a single claim. Last month, my boiler finally broke down. I thought, "No problem, that's what I've been paying for."
How wrong I was.
The engineer arrived after 3 days of calls spent 10 minutes looking at it, and declared it "Beyond Economic Repair" (BER). When I asked what that meant, he mumbled something about "parts availability" and left.
I called to ask about my replacement boiler.
The excuses started immediately:
• First, they claimed I "hadn't serviced it annually" — I have the paperwork from THEIR approved engineer from 6 months ago.
• Then they said the boiler was "too old" — it's 8 years old, and my policy covers boilers up to 15 years.
• Then they blamed "limescale damage" and said it was "pre-existing" — the boiler worked perfectly until last month!
• Finally, they accused ME of "negligence" for not bleeding the radiators recently.
The Truth:
I got a second opinion from an independent Gas Safe engineer. He fixed it in 45 minutes with a £40 part. Total cost: £180. Openfix just couldn't be bothered.
Three years of premiums. Zero payout. Countless lies.
I'm now £1,260 out of pocket in premiums plus the £180 repair, and they had the nerve to offer me a "goodwill gesture" of £50 if I signed a non-disclosure agreement.
Avoid Openfix. They'll take your money then abandon you when you need them most.
Avoid Openfix like the plague!
Claim your business profile now and gain access to all features and respond to customer reviews.
At OpenFix, we're all about doing things right. We offer homeowners and landlords reliable home and boiler care plans, backed by our national network of skilled tradespeople. Whether you need an emergency repair or your annual boiler service, we'll ensure you receive the highest quality care.
