The service sold us a 2021 vehicle with undisclosed structural damage. This issue was not mentioned or flagged in the listing. We only discovered it after the purchase, once the vehicle was already in our possession. Their arbitration process is completely unprofessional and dismissive, seemingly designed to protect the auction and the seller rather than the buyer. There was no accountability for a major defect that should have been disclosed. This was not a minor oversight; it cost us time, money, and trust. I recommend avoiding this service.
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