The service sold us a 2021 vehicle with hidden structural damage that was neither announced nor flagged in the listing. We only found out after the purchase, once the vehicle was already in our hands. The arbitration process was unprofessional and dismissive, clearly prioritizing the auction and seller over the buyer. There was no accountability for a significant defect that should have been disclosed. This was not a minor mistake; it cost us time, money, and trust. I strongly advise against purchasing from this service.
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