Ordered EE Full Fibre on 22 March. Nearly a month later, still not installed. Not because of a complex technical problem, but because Openreach proposed an installation route I can't accept (into my hallway rather than my lounge where all my cabling runs). I raised this the same day the PTW form arrived, on 30 March. Since then: 8+ calls with EE, 10+ emails to Openreach's PTW team, a live chat today that ended with me being told to go back to EE, and a formal complaint request that was ignored multiple times. The PTW expires in 2 days. Openreach's latest update, via EE, is that an engineer callback is scheduled for 22 April. Three days after the form expires. Nobody at Openreach or EE seems to see the problem with that. Utterly shambolic customer experience. Will be escalating to the Communications Ombudsman if not resolved imminently.
Claim your business profile now and gain access to all features and respond to customer reviews.
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
