I have a big issue with the new fibre installed. Before, the old router was upstairs, roughly in the middle of the house and covered the whole house. The engineer, who came to install the new router, told that he cannot put it in the same place where the old one was. He said that scaffolds our neighbours set up were getting in the way. The engineer suggested that he installs the new router downstairs, in the front room. He assured me that the whole house would be covered with this position of the router. However, after the installation I completely lost WiFi in my bedroom upstairs. The router does not cover this bedroom, unlike what the engineer promised. As a result of this new installation, I do not have WiFi in my room any more. I think the idea of installation was to improve the quality of internet for customers, not to make it worse. This problem should be fixed.
Claim your business profile now and gain access to all features and respond to customer reviews.
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
