I ordered an oil cooler guard for my G80 M3. They sent me an order confirmation, stating that it would take 2 days to manufacture, and 5 days for shipping. I waited for 2 weeks, with no communication from the company. Their website said the order hadn't even been shipped, so I wrote them and cancelled my order and asked for a refund (there is no phone number to speak to anyone). They refused to give me a refund, so I had my bank issue a chargeback. They then rushed and sent my order out (after I asked them to cancel it). When I reminded them that I cancelled the order, they told me I would have to pay for return shipping - hoping that this would avoid them losing the sale.
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