DO NOT TRUST THIS COMPANYHad got to the last step of placing the order for the aerovella hair dryer, when I thought better if it and tried to back out. Phone browser froze and when it sorted itself out, it had completed the purchase. I emailed Opheline 10 minutes after receiving the confirmation email to cancel the order.Over 6 and a half hours later, they responded, saying that as I made contact with in 2 hours, they would be able to cancel my order, asking if I wanted a full refund or store credit. I responded and received a further email stating that the order was cancelled and I would receive my refund in a few business days3 days later I get a dispatch update saying the goods were on the way. I email them again, asking to confirm the order was cancelled and received a response to the effect of "we tried to cancel your order but it was already dispatched and in transit. Once you have received it, you're welcome to return it and we will process a full refund"I argued this as, not only had I requested the cancellation well within the time period, but had also been told the order was cancelled, and questioned why I was mislead like this. Their response was the copy their original email, making key words bold and implying that I hadn't read the email in the first place. I've not received the hairdryer, and have emailed them to start the returns process, and stipulated that I will not accept any costs involved as the order should have been cancelled in the first place.This company is misleading! Their emails read like they have been run through an AI programme and they refuse to acknowledge previous emails. Avoid at all cost!!!!! If I could add screenshots of the emails, I would!
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Opheline.com is your destination for premium beauty and wellness devices designed to bring professional-grade care into the comfort of your home. We specialize in innovative beauty solutions such as LED therapy masks, advanced hair dryers, and IPL hair removal devices that help you look and feel your best.
Our mission is to make high-quality, technology-driven beauty accessible and effortless, empowering you with safe, effective, and easy-to-use tools for everyday confidence.
At Opheline, we combine science, innovation, and elegance to create products that elevate your self-care routine-so you can enjoy salon-level results anytime, anywhere.See more