opheline.com

1
1 Based on 21 reviews

Opheline.com is your destination for premium beauty and wellness devices designed to bring professional-grade care into the comfort of your home. We specialize in innovative beauty solutions such as LED therapy masks, advanced hair dryers, and IPL hair re...

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21 Reviews

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This service is absolutely unacceptable!

This service is absolutely unacceptable! I fell into the same trap of believing they were based locally, as they want you to think when placing your order. My item was shipped after I reached out to cancel my order. I returned my unopened item to the address they provided overseas, costing me £26 on an order I paid £113 for. I refuse to be pressured into keeping something I no longer want or need, as I eventually found a reputable company that delivers as promised! This service needs to be stopped; it is completely dishonest and misleading.

1
Date of experience: Jan 23, 2026
Zachary Cooper
FRAUD ALERT

This, along with a related entity, is a complete scam. While researching LED face masks for my wife, I came across a so-called review site that seemed credible but ultimately misled me to their website. Both companies share a non-functional contact number, and the London address listed is just an empty office. They mimic a well-known US company, making it easy to get tricked. I canceled my order as per their own terms, which allowed cancellations within 14 days, but they have since altered those terms. Thankfully, I saved a screenshot. They insisted on delivering the product despite my cancellation. I've alerted my credit card provider to handle this from now on. I've offered to return the item at their expense. STAY AWAY!

1
Date of experience: Dec 08, 2025
Carina
Unacceptable Experience

I placed an order and had to request a refund through my bank since it took over a month for the product to arrive. The mask that finally came after two months was of terrible quality.

1
Date of experience: Dec 07, 2025
Richard Cooper
FRAUD ALERT

This, along with a related entity, is a complete scam. While researching LED face masks for my wife, I came across a so-called review site that seemed credible but ultimately misled me to their website. Both companies share a non-functional contact number, and the London address listed is just an empty office. They mimic a well-known US company, making it easy to get tricked. I canceled my order as per their own terms, which allowed cancellations within 14 days, but they have since altered those terms. Thankfully, I saved a screenshot. They insisted on delivering the product despite my cancellation. I've alerted my credit card provider to handle this from now on. I've offered to return the item at their expense. STAY AWAY!

1
Date of experience: Nov 17, 2025
Tammy Morris
Demand Your Refunds from This Fraudulent Company!

After numerous emails back and forth with this dishonest seller, I finally received a refund for the LED mask and migraine cap. However, the refund didn’t come directly from them; they insisted on having me return the mask at my own cost, which I refused. My bank alerted me that my details had been compromised and issued a refund. They also raised an issue with the seller. Please go through your bank or payment method to reclaim your funds. Don’t let this fraudulent company continue to deceive others.

1
Date of experience: Nov 13, 2025
Now Operating Under a New Name

This company is currently trading under a different name. Avoid them at all costs; it's a scam.

1
Date of experience: Nov 12, 2025
JB59
DO NOT ORDER!!!

DO NOT ORDER!!! They made me send the parcel back to China, and now I’ve been waiting 23 days for a refund with no response from them.

1
Date of experience: Nov 11, 2025
Magnolia
Steer Clear

As noted in other reviews, this is a scam. The company is based in China, not the UK as they falsely claim. The products are of poor quality, and in my experience, returns are impossible. My return is stuck at Chinese customs, and Royal Mail has tried to contact the company without success.

1
Date of experience: Nov 10, 2025
DragonAlpha56
Disappointing Quality

Like many others, the face mask I received was of very low quality and not made in the UK as advertised. The company's response was courteous, but they wouldn’t issue a full refund until the product was sent back to China. I disputed this with my bank and eventually got my money back. Don't accept their subpar products or poor return policy. Contact your bank for assistance.

1
Date of experience: Nov 05, 2025
CC49
Avoid This Scam

Do not purchase from here; it is a scam. They will charge you for returning their substandard products.

1
Date of experience: Nov 01, 2025

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Business Details

  • Opheline.com is your destination for premium beauty and wellness devices designed to bring professional-grade care into the comfort of your home. We specialize in innovative beauty solutions such as LED therapy masks, advanced hair dryers, and IPL hair removal devices that help you look and feel your best.

    Our mission is to make high-quality, technology-driven beauty accessible and effortless, empowering you with safe, effective, and easy-to-use tools for everyday confidence.

    At Opheline, we combine science, innovation, and elegance to create products that elevate your self-care routine-so you can enjoy salon-level results anytime, anywhere.See more

  • email Info@opheline.com
  • language https://opheline.com

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