Review Time
This service is absolutely unacceptable! I fell into the same trap of believing they were based locally, as they want you to think when placing your order. My item was shipped after I reached out to cancel my order. I returned my unopened item to the address they provided overseas, costing me £26 on an order I paid £113 for. I refuse to be pressured into keeping something I no longer want or need, as I eventually found a reputable company that delivers as promised! This service needs to be stopped; it is completely dishonest and misleading.
This, along with a related entity, is a complete scam. While researching LED face masks for my wife, I came across a so-called review site that seemed credible but ultimately misled me to their website. Both companies share a non-functional contact number, and the London address listed is just an empty office. They mimic a well-known US company, making it easy to get tricked. I canceled my order as per their own terms, which allowed cancellations within 14 days, but they have since altered those terms. Thankfully, I saved a screenshot. They insisted on delivering the product despite my cancellation. I've alerted my credit card provider to handle this from now on. I've offered to return the item at their expense. STAY AWAY!
This, along with a related entity, is a complete scam. While researching LED face masks for my wife, I came across a so-called review site that seemed credible but ultimately misled me to their website. Both companies share a non-functional contact number, and the London address listed is just an empty office. They mimic a well-known US company, making it easy to get tricked. I canceled my order as per their own terms, which allowed cancellations within 14 days, but they have since altered those terms. Thankfully, I saved a screenshot. They insisted on delivering the product despite my cancellation. I've alerted my credit card provider to handle this from now on. I've offered to return the item at their expense. STAY AWAY!
After numerous emails back and forth with this dishonest seller, I finally received a refund for the LED mask and migraine cap. However, the refund didn’t come directly from them; they insisted on having me return the mask at my own cost, which I refused. My bank alerted me that my details had been compromised and issued a refund. They also raised an issue with the seller. Please go through your bank or payment method to reclaim your funds. Don’t let this fraudulent company continue to deceive others.
As noted in other reviews, this is a scam. The company is based in China, not the UK as they falsely claim. The products are of poor quality, and in my experience, returns are impossible. My return is stuck at Chinese customs, and Royal Mail has tried to contact the company without success.
Like many others, the face mask I received was of very low quality and not made in the UK as advertised. The company's response was courteous, but they wouldn’t issue a full refund until the product was sent back to China. I disputed this with my bank and eventually got my money back. Don't accept their subpar products or poor return policy. Contact your bank for assistance.
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Opheline.com is your destination for premium beauty and wellness devices designed to bring professional-grade care into the comfort of your home. We specialize in innovative beauty solutions such as LED therapy masks, advanced hair dryers, and IPL hair removal devices that help you look and feel your best.
Our mission is to make high-quality, technology-driven beauty accessible and effortless, empowering you with safe, effective, and easy-to-use tools for everyday confidence.
At Opheline, we combine science, innovation, and elegance to create products that elevate your self-care routine-so you can enjoy salon-level results anytime, anywhere.See more
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