I signed up to Opinly.ai on 20 December 2025 for a 3-day free trial.I cancelled the same day via the account interface. No cancellation confirmation was generated.Despite this, my card was charged $199 USD on 22 December 2025, which was still within the free trial period. The merchant’s own Stripe-generated invoice confirms the trial ran 20–23 December 2025 with $0 due.After the charge appeared, the account UI reverted to showing “Cancel subscription”, which required cancelling again. Opinly support later stated they could see activity on 20 December but could not confirm a successful cancellation in their system.I attempted to resolve this directly with support and senior management but did not receive a refund, and ultimately had to escalate the issue externally.I’m leaving this review to document the billing experience so others can make an informed decision before starting a trial. Based on my experience, I would strongly caution others to review the billing terms very carefully before signing up. For my use case, I also found the product very limited.Update: After a lengthy process (c. 3 weeks), Opinly has since issued a full refund.To resolve this, I had to raise a dispute with my bank and also escalate the issue via Stripe. The process was quite long-winded and required providing a significant amount of documentation and evidence.I’m leaving the original review unchanged for transparency, as it accurately reflects the billing experience at the time. Hopefully this update is helpful for others who may find themselves in a similar situation.
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