Huge scam. Despite my submitting cancellation several times, the site is designed to confused and trapped you in retaining the subscription. That being said, the subscription was indeed cancelled with the screen showing a red box and confirming the cancellation but I was still charged.
Multiple correspondence with the chatbot yields nothing as no one respond or reply or email.
STAY AWAY!!!
Edit due to their response:
Their reply have not been honest at all and is aimed at dodging the issue at hand. Due to the trap as mentioned earlier and by many others, "true" cancellation was done on the 3rd of March (my timezone) which was confirmed on screen by with the red box stating so (that being said - very unethical methods of trap and fine print before true cancellation so do be careful there. Basically you have to cancel several times). I then went to the chatbot and even stated my intention despite my screen showing the confirmation of the cancellation. It is 7th now and there has been no reply whatsoever. I then posted this review before emailing David, the CEO and the support team and subsequently received a reply from the CEO. The reply however, is still aimed at dodging the issue and claiming that I should have received the email confirming the cancellation.
That is not the case at all and I was still charged on the 6th of March. I had to call the bank to cancel the credit card and request for a new card number. That's how bad the experience was and how bad the issue is.
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