OPM and NFC are absolutely pathetic! I have been on hold for over 2 hours on 2 separate days, with no option to leave a callback number. I have sent emails, and still no reply. How do they think I can pay my insurance premiums if they don't send me my invoice or log-in credentials to log into their system. This is very disturbing for a FEDERAL AGENCY to be conducting business this way. I think Congress needs to look into this. AWFUL!!!
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