Review Time
If I could do 0 stars I would. They have no customer service access. You call & they say they have a high call volume and disconnect you. They have everything electronic, so no more paper notification of pension changes, but this is very hard for many of the people getting this benefit. They have to have someone help them & it isn't an easy system to work in. Email they sent was never received.
Definitely a horrible process to help their employees after they retire. Most unfriendly/difficult process I've ever used. They either need to disconnect the customer service phone or get more reps to take care of the people who helped them stay in business
If I could do 0 stars I would. They have no customer service access. You call & they say they have a high call volume and disconnect you. They have everything electronic, so no more paper notification of pension changes, but this is very hard for many of the people getting this benefit. They have to have someone help them & it isn't an easy system to work in. Email they sent was never received. Definitely a horrible process to help their employees after they retire. Most unfriendly/difficult process I've ever used. They either need to disconnect the customer service phone or get more reps to take care of the people who helped them stay in business
Honestly I'm not sure these people even exist. My brother in law passed, I am his executor. I've been trying to get his life insurance for his kids. and no one will even answer the phone. I've emailed them, submitted death certificate online and called them possibly 50 times. NO ONE EVER PICKS UP THE PHONE AND YOU CAN'T EVEN LEAVE A MESSAGE. This useless office sucks! DOGE should've gone after these guys.
Allow me to join the legion of dissatisfied customers trying to get important assistance from this utterly incompetent agency. I’m a retired veteran and DoD civilian of 33 years and I’ve been trying for 2.5 months to stop my medical benefits (and payments) now that I’m on Medicare. All calls are terminated due to so-called high call volume. It is impossible to get anyone over the phone. Emails receive an unsatisfactory automatic response and there is no way to do anything with medical benefits on their website. The agency is overripe for DOGE and AI. Also check out reviews on yelp.
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