Unfortunately 1 star is the lowest I can leave, but - 0 stars - absolutely awful service. I have been an iPhone user for many years, but when my trusty SE died last year I opted for the Oppo N3 flip - bit of 90's nostalgia. I was actually very impressed with the phone, worked great. However, the inner screen went black suddenly, I thought OK, it's less than a year old, let's get it fixed under warranty....NO. The staff in the Siem Reap (Cambodia) service centre were in no way going to fix this under warranty, they used a variety of excuses. Initially external case damage, then when I showed the outer screen functioning & said I had been sweating when I taking a call, they decided it was water damage. I asked to speak to the manager & was informed the person I was speaking with was the store manager, but has zero decision making power....seriously WTF. I insisted on speaking to someone else & a call was made to Phnom Penh, I then spoke to a woman, who would not listen to me & insisted that I MUST understand their policy, when I asked her if she had decision making authority, she said NO, again WTF. I requested to speak to her manager & was told he is on leave for 2 weeks and no-one can help. In frustration - and over an hour of my time, I agreed to pay for the repair, $200 - but was told it would be a month before the part is available. Truly awful service, these staff see customers as an inconvenience & have no problem solving skills. The end result, I am very pleased with my new iPhone.
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Guangdong OPPO Mobile Telecommunications Corp., Ltd, commonly referred to as OPPO, is a Chinese consumer electronics and mobile communications company headquartered in Dongguan, Guangdong, in China, and known for its smartphones, Blu-ray players and ot...
