I ordered glasses on 2/11, claimed my health cover rebate of $255 but cancelled the order on 3/11 because decided to would wait for the Black Friday sales. A pair of multifocal sunglasses with 30% off lenses and 30% frames ($220) cost $880.00! I followed up with 3 visits to the Hawthorn branch, 6 phone calls, 2 emails to customer service (with no response) and 2 calls to customer service for my rebate refund. CS advised they would escalate my complaint to the regional manager (who I wont name) and he would call within 3 days. The regional manager called me 12 days later! He rambled on, could not even tell me why it took so long, care factor was zero, just in a hurry to tell me the rebate had been refunded today 17/12! Not only being dismissive, he did not even apologise for the delay in calling me but instead chose to handball the to blame Head Office and the accounts department. What a crap management team and poor customer service. All my precious time wasted dealing with that company. OPSM are not cheap and I expect a lot more from them. To top it off they are not even Australian owned! Even better reason not to use them again.
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