opsm.com.au

1.8
1.8 Based on 81 reviews

OPSM has created this page so we can engage with our customers to share useful tips + information about eyecare and eyewear. We love to hear all of your questions, commentary and constructive feedback but please remember to be respectful to others who ......

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Antoinette Tabone
DON'T GO TO BURNSIDE, THEY ARE BUSY DOING NOTHING

I always buy glasses from OPSM, I was told they had a good range. 20 MINUTES to find a park, 20 MINUTES to find the store (asked 3 people) It's tucked away upstairs at the end of a run like they are hoping to be undisturbed. After a lesson from staff member on gender confusion when I asked where are all the ladies glasses "we have men's and women's glasses together" Great so most of us have to search thru a larger range just in case someone who wants to wear something more non binary is not inconvenienced. BUT HERE'S THE KICKER, after my wasted 40 minutes to find the place and another 5 minutes while I waited for staff to finish what they were doing, and wading thru the mixed up selection while they just ignored me. The guy who appeared to be full of self importance, was going thru some scanning operation from his desk, with the lady who was scanning glasses from the range. He seemed to be the right person to ask. So I said, Hi, will you be much longer? He completely ignored me! I walked out saying "How Rude" They were oblivious. PLEASE DON'T FORGET THAT IT'S THE CUSTOMERS WHO GIVE YOU A JOB. NEVER WILL I COME TO YOUR STORE AGAIN and fully expect your store to be supremely unsuccessful. I sincerely hope that I don't encounter these people in another OPSM where I have had great service for years.

1
Date of experience: Nov 14, 2025

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  • OPSM has created this page so we can engage with our customers to share useful tips + information about eyecare and eyewear. We love to hear all of your questions, commentary and constructive feedback but please remember to be respectful to others who ...

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