First they tried to over charge me for a replacement pair of prescription glasses I had to get the assistant to call her supervisor to get it rightThen 2 weeks later I visited the store to see where my glasses were and was told that they were at the factory awaiting fitting - they didn’t require fitting. Assistant promised to txt me that day. No txt. Called the next day a phone was answered on the 8th call. No news and promised to call back Called into the store 2 days later no record of the glasses in their system now. I asked for a refund assistant not authorised to give refunds. Emailed using the form on OPSM website. It seems no one ever reads these 3 weeks later and no acknowledgment Called help desk in Australia finally someone competent. Took them 3 days to get a response from the store, St Heliers then one more email and three phone calls later a refund. No offer to make a replacement order, no apology just 4 weeks without prescription glasses and over 4 hours of my life wasted. Store over the road provided replacements in 4 days. OPSM useless
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