OPSM sold me eyeglasses with defective Progressive (multifocal) “Polycarb VARILUX X” lenses with all the extras (I was told they are the best they have) Retail Price $1,119.00 (One thousand and two hundred dollars). The lenses developed a yellow tint that worsened badly over time (Most likely bad chemicals), a sign of cheap or low-quality plastic, the coating also failed around the edges and showed as a white ring.Some months after the warranty expired, I realised that it was a factory fault which was present during the warranty period and they agreed to replace them, but they replaced them about 2 weeks ago with worse lenses, also VARILUX X, that are always tinted dark indoors even at night and are not aligned properly; I can’t use them at all indoors and they are very annoying outdoors, they are just another useless OPSM/VARILUX product.The store manager, Helen, initially told me that the replacement lenses come with 2 years warranty, When I asked her to upgrade them to a better-quality plastic to avoid future claims, and I offered to pay the price difference, Helen said they will “modify” the warranty, then she quoted me $150 pending the approval of the area manager, but the area manager Karen refused to upgrade the cheap plastic sighting a “Policy” and I was told that there is no warranty at all!!!! a blatant corporate arrogance.I have a consented recording of Nicole from OPSM customer care telling me that the replacement lenses come with 2 years warranty, the same thing that Helen said at the beginning. But Helen, the Parramatta store manager and Elizabeth, the NSW manager started saying that the replacement lenses warranty starts at the date of the initial purchase, which means that they came up with an odd policy that, in essence, says: "Manufacturer warranty on the replacement lenses expired long before they were manufactured and given to me". I Couldn't get a copy of the policy maybe because there is none. But I got two pieces of OPSM/VARILUX useless cheap plastic!Don’t do my mistake, look at OPSM’s appalling reviews on decent sites other than Google corporation, they are at the bottom where they belong.
Claim your business profile now and gain access to all features and respond to customer reviews.
OPSM has created this page so we can engage with our customers to share useful tips + information about eyecare and eyewear. We love to hear all of your questions, commentary and constructive feedback but please remember to be respectful to others who ...
