I returned to OPSM Eye Hub Hawthorn and expressed concern that the new glasses I purchased in December were cutting my ear. This was my second visit regarding this problem. I went to them within the four week return window and they tried to adjust the frames. I was told to try them again and I could exchange the frames within the four week guarantee window. Unfortunately it didn't work and I still cannot wear them. Today I was told by one of the many poorly trained staff at Hawthorn that there was nothing they could do. So much for their four week customer return guarantee. Over priced glasses and poorly trained, disinterested staff is my perception of this store. Maybe in smaller OPSM stores staff are better than at Hawthorn.
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