Bought 2 pairs of reading glasses , getting best of everything from Ballina store . Guy was wonderful and helpful , after couple of years could not see through glasses both pairs .blonde lady in store said I have sprayed something on them . I told her that is definitely not the case . Her reply was oh well your r had them for a coupl of years probably time you got new one .😡I went back a month later when the guy was there he told me they are heat affected . Definitely not I wear 1 pair and the others stay at home in their case . I have these other glasses I bought 12 years ago they are a good as the day I bought them from spec savers . He said well their definitely heat affected but because you bought 2 pairs and it’s happened to both I’ll repair 1 pair for you . So I gave him the worst affected pair . My favourite pair . He put details in the computer then tells me I have to pay $40. As they have gone up ?? Oh ok . Still upset I went to the store in Lismore square and showed the 3 ladies their and explained my situation, saying I just want a second opinion, the young lady gave them a thorough inspection and said it was nothing I had done . It is the film on the glasses . And will replace the other pair free of charge . They were so professional and careing at Lismore and didn’t make me out to be a liar . Today whilst at Ballina fair my daughter told me my glasses were crooked , I went to Ballina OPSM and asked if they could please adjust them . The young man was unable to get them straight, so the blonde lady had a go . Said the arm is loose and about to break . Therefore I will need to send them away to be fixed . I asked how much she said she would have to find out . I told her that I ended up taking my glasses to Lismore opsm for a second opinion snd was informed , it was not my fault the glasses went foggy it was the film . The blonde lady virtually told me I was a liar . I said I was disappointed in her reaction she said oh well . I am so angry so upset . How unprofessional. I will never step foot in that store again . My daughter and granddaughter were with me they also were upset at the way I was spoken to .
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