Two months after my optometrist appointment I was still not able to get a contacts prescription that worked for me. After finally settling on one that gave good vision (although the comfort was average) I was told by OPSM that they could not manufacture it. When I say told by OPSM, I mean that I had to ring them three weeks after making my order as it had not arrived. The store offered no help or follow-up in terms of getting me a correct prescription. Then it was extremely difficult to get a refund from OPSM online and I spent at least an hour on hold trying to get them to refund me. After assurances I was refunded it still did not arrive and I had to repeat the process a week later. This is the worst experience I have ever had with customer service.
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