Booked an eye test at OPSM Royal Oak and the "optometrist" Alphy spent no more than 10 minutes reviewing my eyes and stated there is something wrong and you will be referred to hospital. When asked what is the issue, she stated "I don't know and that's why I'm referring you to hospital". I was extremely worried by this and 1.5 weeks later, I contacted the eye clinic at hospital and they told me the forms had not been completed correctly and not all forms completed. As I was very worried about my deteriorating eyesight, I contacted the OPSM branch and another optometrist said for me to come in and they will have another look at my eyes. This eventuated that there is rare form of cataract and this was identified very easily with a standard test - one the initial optometrist didn't bother conducting all aspects of. I was charged another test fee for this second test.I contacted the OPSM head office by email and online contact form to express my concerns and after zero response after waiting 3 weeks and several terse phone calls with the customer service team, it is now 7 weeks later and zero contact and / or resolution - even though this was promised by the customer service team.In conclusion, OPSM talk up a storm and yet they deliver the worst customer experiences possible. Simply the worst - especially leaving a customer with significant and unnecessary worries.After reviewing this experience and discussing the challenges, with a senior OPSM executive, they have gone out of their way to remedy this and provided an excellent outcome for me.I will definitely keep using them now and am grateful for their attention to rectify the issues.
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