opsm.com.au

1.8
1.8 Based on 81 reviews

OPSM has created this page so we can engage with our customers to share useful tips + information about eyecare and eyewear. We love to hear all of your questions, commentary and constructive feedback but please remember to be respectful to others who ......

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Barb Morris
I would give them no stars if I could

I would give them no stars if I could. I had my eye test two weeks ago and picked out some Oroton frames which had a tag on saying they were $256. The sales assistant worked out a price with my prescription and told me everything had 20% off. She quotes me a total and I pay the deposit and prefer the glasses. She tells me she will email me the receipt. I receive the receipt by email later on. I check the receipt to see when the glasses are due to come in and notice that the retail is written as $320 and with 20% off they are $256. I go in tonight to collect my glasses and ask to see the pair from the shelf. The sales assistant pulls out a new pair in plastic bag with a new price tag of $320. I explain what has happened and tells me there is nothing she can do and did I take a photo of it. She said they were in the middle of changing tags when I came in. I told her that was not my problem as $256 was the tag when I purchased them. She said they would do better next time. I told her there would be no next time. As if I would allow someone to rip me off and then go back for more. She said I should have taken a photo. I told her they should have given me the receipt straight away as then I would have noticed and got it corrected straight away. Not good enough!

1
Date of experience: May 26, 2022

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Business Details

  • OPSM has created this page so we can engage with our customers to share useful tips + information about eyecare and eyewear. We love to hear all of your questions, commentary and constructive feedback but please remember to be respectful to others who ...

  • language https://opsm.com.au

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