At the end of 4-5 week ordeal filled with terrible customer service - featuring no notification of shipment, no tracking, OPSM not passing on my details to the shipper, and an attitude of nonchalance and lack of care from OPSM - I finally received my glasses. Great right? Nope! They're defective - with an issue that would have been beyond obvious if there was any form of quality control at OPSM. Given they obviously have no care in constructing the glasses, I wouldn't trust them to get the prescription right. I tried getting a resolution from their customer service team. They were shocked to hear about how bad my experience was and passed my case onto a manager. I've been waiting 8 days for a response. Nothing. It seems like OPSM does not care.I thought I was paying a premium price for better service and quality at OPSM. Not sure what the premium price is for because there was no service and no quality. I just can't recommend spending your money with OPSM because you're no guarantee actually receiving your item (they seem to have an issue communicating with their shipping company), you've no guarantee you'll get a working product (my fault was VERY easy to spot, and not something you'd ever expect on glasses - they must have serious problems with their quality control) and when you do come into an issue they will just ignore you. I'll happily edit this if OPSM finally respond with some customer service.EDIT:Finally, an OPSM team leader got back to me and was kind enough to offer to send me a complimentary pair. However no tracking details were provided, and my emails asking for them have once again been ignored. The same problem that we had for the first pair! It's been a month and I'm starting to doubt the glasses even exist. I just can't believe they keep finding new ways to let their customers down.
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