I am unable to give a zero rating, so I am giving one.
I underwent a lens replacement procedure in Birmingham. Once the procedure is done, that is it — if it goes well, you are one of the lucky ones. Unfortunately, that was not my experience.
I am under 50 and suffered a complication in my dominant eye, resulting in the loss of my ability to see at close range. The other eye, which was expected to function well, has also failed to deliver the promised outcome. Less than a year later, I cannot read a book, work comfortably, or even use my phone without glasses. My distance vision is also not 100%.
I now require two different pairs of glasses — one for close vision and one for intermediate vision — but I cannot tolerate wearing them due to persistent headaches and eye pain. My eyes constantly hurt, and my quality of life has been severely affected. I feel I have ruined my life and lost £10,000 in the process.
Customer service has been extremely poor. Initially, I was told I would be supported, but that quickly changed to a dismissive attitude of “you signed the consent, and that’s it.” There has been no meaningful accountability or ongoing care.
This experience has been devastating, both physically and emotionally, and I deeply regret undergoing this procedure.
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