I was absolutely delighted with the service I received when having my assessment for potential lens replacement at the Chester branch. From the moment I arrived I received a warm welcome. Marianne and Ann made me feel totally at ease when asking me about why I had come to the decision to consider an eye assessment/treatment and gather the appropriate information about myself and my medical history. They both created a kind and warm atmostphere whilst putting me at ease when having the initial tests done. I then went onto meeting Nathan for a consultantion to see if I was suitable for treatment. Nathan was very professional both explaining the reasons for treatment and doing more indepth tests to identify if at all lens replacement would be suitable for me. He provided very clear explainations about my suitability and the differnces this would make to my sight.
Follwing my consultantion Marianne was then able to accommodate my time frames for future appointments. No pressure was given from all staff involved during my appointment. They consistently asked if I had any questions or conerns. From the staff member greeting upon arrival to all named people involved they were all friendly and very efficient. I can only but thank them all for thier patience whilst taking my time to obsorb the information I was given. I would highly recommend this company and I can only but praise the staff at Chester. I can honestly say I am looking forward to my future appointments over the coming weeks so I can have perfect eye slight once again.
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