I placed an order for glasses on November 5th and have received no updates; the tracking on the website is useless. Despite numerous follow-ups, six weeks have passed and I still haven't received my glasses. First excuse: After several attempts to contact them, I was told, "Your single vision glasses are not eligible for a 3-day turnaround due to some parameter on the prescription." Second excuse: I was informed, "Your glasses were made, but either the frame or lens is damaged or broken (a classic retail excuse about not passing quality assurance)." They promised to fix it and send it out as soon as possible. Third excuse: Finally, I received an update from the company stating, "The frames you ordered are no longer available, and you need to choose another color. Glasses will be dispatched next week." I won't be holding my breath. I rarely write reviews, but this has been the worst experience I've had as a consumer in over 45 years! At this point, I don't expect to receive the glasses and am almost looking forward to the next excuse.
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We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.
