I ordered contact lenses on January 9th and received an order confirmation claiming I would be notified when my order was dispatched. After a week of no updates, I called the support team, who informed me that the lenses were dispatched on January 15th and that I should expect delivery within 7 working days from that date. When I inquired about the lack of a dispatch confirmation email, the representative stated they don't send such emails. Why mention it in the confirmation then? My previous suppliers delivered within 3 working days. Very unhappy with this inadequate service.
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